DELIVERY INFORMATION

We like to keep things simple here at Big Hug Brewing.
If you live in London inside the M25 delivery is free and next day except for weekends and public holidays.
Deliveries Nationwide are with UPS/other courier with a 1-3 day delivery offerings. Shipping is £7.70.

RETURNS

If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with matt@bighugbrewing.com within 14 days of receiving your order.

• We only offer refunds for returned orders and do not offer any exchanges.

• Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

• The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse.

• We recommend that a trackable method of postage is chosen and you hold on to the proof of postage.

• Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed.

• Refunds will be issued back to your original method of payment.

• The above points also apply in the unlikely event you should receive faulty goods from us.